Warranty and Return Policy

vivicine provides a 1-year warranty and a 90-day money-back guarantee for any reason. Below are the detailed terms:

Warranty:

(1)Duration:

A 1-year warranty from the date of purchase for quality-related issues.
A 90-day money-back guarantee for any reason.

(2)Coverage:

Quality-related defects are covered, and vivicine will replace the item with a factory-refurbished or new model of equal value.
The warranty on replacements follows the original warranty period or 3 months, whichever is longer.
Warranties are void after a full refund.

(3)Warranty Claims Process:

Proof of purchase (sales receipt, invoice, or order number) is required.
The defective item’s serial number and visible proof of the defect are mandatory.
Items may need to be returned for inspection.
Claims for quality-related issues expire 90 days after opening a claim.

(4)Shipping Costs for Warranty Claims:

Buyers are responsible for shipping costs unless the issue is a proven defect.
For international returns or non-quality-related claims, buyers cover shipping costs.

Returns and Refunds:

(1)Eligibility:

Undamaged products with original packaging and accessories can be returned within 90 days of delivery for a full refund.

(2)Process:

Email support@vivicine.com for return instructions.
Refunds are issued once the returned item is received and inspected.
Shipping costs are non-refundable and may be deducted from the refund amount.

(3)Rejection of Returns:

Returns may be rejected if the product is damaged, missing accessories, or lacks original packaging.

Additional Notes:

(1)Non-Quality-Related Claims:
Refunds are limited to the cost of the product itself, and buyers are responsible for shipping costs.

(2)Liability:
vivicine is not liable for data loss, personal items sent to them, or items damaged in transit for non-quality-related claims.

(3)Shipping:
Use trackable shipping for items over $20. vivicine is not responsible for lost or untracked returns.

By adhering to these terms, buyers can ensure their warranty claims or returns are processed efficiently. For more details or assistance, contact vivicine at support@vivicine.com.